Retail Operations Manager | Driving Revenue Growth & Team Performance
5+ years scaling multi-location retail stores, optimizing KPIs, and leading high-performing teams that consistently exceed targets.
Boosted 101 Smoke Shop Downtown from $2K to $4K daily through targeted merchandising, strategic product placement, and sales coaching.
Drove multi-store revenue growth exceeding 100% across three locations — 2nd Ave from $700→$2K daily; River Road from $100→$1K daily.
Scaled Cloud 9 Smoke & Vape to nearly $20,000 in monthly revenue within the store's first operational year from a standing start.
Cut employee turnover by over 50% through structured scheduling, recognition programs, and a culture of growth — promoting multiple team members into management.
Multi-site oversight, SOP development, compliance management, and daily store operations optimization across high-volume retail environments.
Data-driven decision making using POS analytics, sales forecasting, performance dashboards, and Excel to identify and act on revenue opportunities.
Recruiting, training, and developing associates into managers. Structured scheduling, recognition programs, and building culture that retains talent.
Loss prevention, vendor coordination, product placement strategy, and maintaining top-tier inventory accuracy at scale.
Conversion optimization, upselling, loyalty program management, and customer-centric merchandising that consistently exceeds targets.
Advanced proficiency in Lightspeed and Microsoft Dynamics. Leverages system data for labor alignment, cash management, and payroll efficiency.
"I don't just manage stores. I transform them."
Every location I've led has ended up in a better position — financially, operationally, and culturally — than when I arrived. I bring a data-first mindset, a builder's mentality, and a track record that speaks for itself.
Every store I've managed has seen significant revenue growth — not incremental gains, but transformational jumps backed by data and strategy.
I've cut turnover in half and promoted multiple team members into leadership roles — because strong teams are the foundation of strong stores.
I've run three locations simultaneously with consistent SOPs, KPI tracking, and reporting — giving ownership visibility and confidence at scale.
Promoted to Store Manager in two months at 101 Smoke Shop. I hit the ground running and deliver results quickly.
Ready to bring transformational retail leadership to your team. Reach out directly — I respond fast.